TikTok Shop's Official Logistics CBT Now Available for US-to-Mexico Shops, Enabling Direct Delivery from US Warehouses to Mexican Consumers

【Ebrun Original】October 23 – TikTok Shop's official logistics service CBT (Collection by TikTok) has officially been integrated into US-to-Mexico shops, enabling merchants to ship products directly from US local warehouses to Mexican consumers. This marks a further refinement of the operational chain for the US-to-Mexico model.

According to the company, CBT is an official logistics solution TikTok Shop provides to merchants, offering free door-to-door pickup service seven days a week in core areas of Los Angeles, Houston, and New Jersey.

Currently, the service is available to merchants with US entities that have already opened US-to-Mexico shops, as well as merchants who have opened US-to-Mexico shops through the China-entity interoperability model. Warehouses that meet the criteria and have already activated US CBT service can automatically activate US-to-Mexico CBT without additional application or approval wait times. Moreover, both types of packages can be handed over to pickup personnel together, eliminating the need for separate handovers at the warehouse. However, merchants who have not yet activated US CBT must first activate the service in their US shop and cannot subscribe separately.

After activation, merchants need to activate warehouses bearing the CBT label, complete product binding and inventory settings, and then new orders can be fulfilled through CBT. Merchants must also print shipping labels and package items in accordance with platform requirements, and ensure that the actual shipping warehouse address matches the information on the label. If cross-warehouse shipping occurs or non-CBT packages are mistakenly handed over, the relevant orders will not be covered by platform logistics protection.

Regarding cross-border transportation and fee settlement, packages will be shipped to Mexico through the platform's logistics network after pickup. If import duties are incurred, the platform will advance payment during customs clearance and subsequently deduct the amount from the merchant's pending settlement balance, with the final amount subject to the actual standards enforced by Mexican customs. Delivery is considered complete once the package is successfully signed for. If delivery cannot be made, or if the package is refused and returned, shipping fees will be triggered based on the corresponding fulfillment milestones reached by the package.

In addition, it is worth noting that this service is solely for the transportation and pickup of consumer orders and does not support inbound delivery for TikTok Shop's official FBT (Fulfilled by TikTok) warehouse-and-fulfillment model.

Public information shows that TikTok Shop officially entered the Mexican market in February 2025. In April 2026, it launched the US-to-Mexico cross-border self-operated model, allowing eligible merchants with Chinese or US entities to ship from US warehouses to Mexican consumers. Previously, TikTok Shop fully rolled out content interoperability for the US-to-Mexico model, enabling merchants to sync Mexican products to their US shops, after which authorized US creators can reuse related content to reach the Mexican market. The integration of the official logistics service completes the fulfillment link of the US-to-Mexico model, helping to further reduce the complexity of cross-market operations.

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This article was first published on the official website of Ebrun.