Shopee Philippines to Remove 'Shop Message' Entry on Buyer Side Starting August 31
On August 23, news emerged that Shopee Philippines' local stores have issued a notice on customer service portal adjustments. Starting August 31, 2026, the "Shop Message" section under the Chat page of the buyer-side Shopee App will be officially taken offline, and sellers will no longer be able to handle inquiry messages through the buyer-side app. Moving forward, sellers can only reply to buyers via the Chat tab in the Seller Center App, or the web version of the seller center's Webchat (seller.shopee.ph/new-webchat/conversations). On September 15, the new version of the Shopee Seller Center App will be launched on the App Store and Google Play. This article was first published on the official website of Ebrun. 【Source: Ebrun Go, an automated writing robot developed by Ebrun that delivers e-commerce industry intelligence to you via algorithms as soon as possible. This tool is still in its early stages, and you are welcome to contact run@ebrun.com or leave comments to help it improve.】
[Copyright Notice] Ebrun advocates respecting and protecting intellectual property rights. Without permission, no one is allowed to copy, reproduce, or use the content of this website in any other way. If any copyright issues are found in the articles on this website, please provide copyright questions, identification, proof of copyright, contact information, etc. and send an email to run@ebrun.com. We will communicate and handle it in a timely manner.
Translated by AI. Feedback: run@ebrun.com