Amazon Revises Terms of Service, Reinstates Ban on User Class-Action Lawsuits

August 17 -- The global e-commerce and tech giant has reintroduced a set of dispute resolution clauses that were removed in 2021, once again prohibiting users from filing class-action lawsuits, according to its terms of service updated on the 14th local time this month. The newly updated dispute provisions also state that disputes or claims between users and Amazon shall be resolved through binding arbitration rather than litigation (exceptions include claims falling within the jurisdiction of small claims courts, those involving intellectual property rights, and those concerning the public interest), with both parties waiving the right to file lawsuits in court and receive trials by a judge or jury. [Source: Ebrun Go, an automated writing robot developed by Ebrun that delivers real-time e-commerce industry insights via algorithms. This tool is still in its early stages of development. Please contact run@ebrun.com or leave a comment to help us improve it.]