Shopee Experiences Widespread System Outage Across Multiple Sites, Sellers' Backend and Order Processing Affected

On July 20th, a widespread system failure occurred at Shopee sites including the Philippines, Indonesia, and Malaysia starting around 9 AM, leading to a significant drop in orders for some sellers. The main symptoms of the anomaly are that buyers can still place orders normally, but these orders fail to sync to the sellers' backend dashboards. Simultaneously, the Seller Center is experiencing login difficulties, page lag, and server errors. Some sellers reported being unable to respond to buyer inquiries, encountering failures when attempting to click 'ship', and some buyers are seeing sellers incorrectly marked as 'on vacation'. Additionally, advertising data has shown abnormal fluctuations, and the platform's customer service system is displaying a 'server error', preventing connection to live agents. Third-party tools like Leliao have confirmed that message sending and order processing functionalities are impacted and have contacted the platform for emergency repairs. As of press time, the system is gradually recovering, with some seller functions returning to normal. However, some sellers still report unresolved issues such as 'orders not coming in'. The platform has not yet issued an official statement regarding the outage. Speculation about whether the failure is related to adjustments in the R&D team and changes in AI operations has not been confirmed. [This article is sourced from Ebrun Go. Ebrun's automated writing robot uses algorithms to deliver e-commerce industry intelligence in real-time. This 'dog' is still young; please contact run@ebrun.com or leave comments to help it grow.]