Expanding Footprint: Shopee's 'Logistics+' Return and Refund Scenarios Now Live in Vietnam and Thailand

[Ebrun Exclusive] July 12th News: To help sellers mitigate cross-border operational risks, Shopee recently announced a significant expansion of its 'Logistics+: Overseas Non-Return Service,' with the return and refund scenario now officially available in Vietnam and Thailand. This further broadens the market coverage of this service.

The 'Logistics+: Overseas Non-Return Service' is a paid value-added service for cross-border orders launched by Shopee based on its official logistics service. It aims to help cross-border sellers reduce losses from failed transactions caused by buyers, primarily addressing two major pain points: failed deliveries and return/refund requests.

After sellers join this service, for orders with failed deliveries or return/refund requests, and provided the fund allocation conditions are met, the platform will allocate funds equivalent to 70% of the order's product selling price. This allows sellers to recover a portion of the payment while also saving the time and shipping costs associated with waiting for return logistics.

Regarding service coverage, the 'Failed Delivery Scenario' already covers sites including the Philippines, Malaysia, Vietnam, Thailand, and Singapore, encompassing situations such as buyer refusal, inability to contact, overdue non-pickup, and incorrect addresses.

The 'Return and Refund Scenario' was previously available in the Philippines and Malaysia. With the addition of Vietnam and Thailand, the applicable sites have expanded to four, covering situations like returns in original condition, packaging damage, and product damage.

Sellers can find the service entry in the Chinese Seller Center sidebar and join with one click on the 'Logistics+: Overseas Non-Return Service' page under the 'Orders' menu.

Simultaneously, Shopee has also introduced several service optimization measures to reduce sellers' usage costs.

The platform provides monthly discounts for highly active stores, implements refined tiered operations, with fee discounts of up to 30%.

Additionally, the platform has launched a fixed quarterly ranking event, establishing a regular incentive mechanism. Sellers across all sites can participate in the competition, with the top eight sellers in the quarterly ranking sharing a pool of ten thousand yuan in advertising credits, and the top seller receiving an exclusive reward of $1,000.

The service is also continuously expanding its coverage of return and refund reasons.

Initially covering only 'returns in original condition' and 'product damage,' it has now gradually extended to include reasons such as wrong items, shipping impact damage, functional damage, damaged product packaging, and inconsistencies in color, material, or style with the description.

This series of expansion initiatives aims to reduce blind spots in sellers' after-sales service coverage, providing a more systematic risk buffer tool for cross-border operations.

Ebrun will continue to track and report on this development. To learn more information related to this article, please scan the QR code to follow the author's WeChat.